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Monday, June 14, 2010
Knowledge Sharing Strategies and Roles
Art Murray, Ken Wheaton
Cosponsored by: KM (primary), LMD, News
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Ken Wheaton and Art Murray presented a case study of a corporate librarian’s journey of transforming himself and an industrial age organization from a knowledge-hoarding organization into a knowledge-sharing enterprise.
They retraced the steps taken, lessons learned and how the role of the corporate librarian changed from managing periodicals and subscriptions to proactively brokering critical knowledge across different segments of the enterprise.
They looked at the importance of business process modeling, how goals and objectives brought clarity and focus regarding what knowledge was essential, and avoided wasting effort on trying to capture non-essential knowledge. They describe the tools used, including data management and visualization, white boarding and collaborative decision making.
[Check out that cake! Ken's colleagues gave him a sweet knowledge management-infused farewell.]
Submitted by Ken Wheaton